So I had the vision 3000 error message on my Neato XV-21 vacuum robot.
After some extensive googling, some people had reached out to Neato Support, only to find out that there was not much to do if warranty expired, or follow some online instructions.
First I opened the whole Neato to clean it out, and clean all the sensors that sits on left side, and underneath until i saw the LIDAR unit. Neato Robotics has been smart enough to use same length of most screws on the unit, so its fairly easy to dismantle and put back to together. You have to use a philips screw driver, and I recommend you have some knowledge about dismantling stuff, or ask someone to help you keep track of all the screws and where they belonged before you start.
What I noticed, which also some forums stated, is that the LIDAR stopped rotating. The LIDAR for your info is the unit that reads the room setup before starting to clean. You can see it by looking into that opening on the back top of the Neato, see picture below.
Some smart guys figured out that the LIDAR(Laser Radar) had issues, and to order one of those new. But a whole LIDAR set is about 150 USD so why not order a new Neator with warranty instead then.
Then I found a post that suggested to maybe only order the motor. When you dismantle the unit, and find the LIDAR, you find a small motor attached to it with a "rubber band". So I tried that first, ordered it off ebay for 15USD. And to my surprise it worked! So instead of ordering a new LIDAR unit or a new Neato, the motor replacment worked for me.
You have to pull off the black wheel to see 2 screws holding the motor to the LIDAR unit.
I bought my motor from ebay user roomba_parts_1946. But the user only had a few units, so not sure if the user will get more spare parts, or hopefully you will find another sells of these motors.
Good Luck!
After some extensive googling, some people had reached out to Neato Support, only to find out that there was not much to do if warranty expired, or follow some online instructions.
First I opened the whole Neato to clean it out, and clean all the sensors that sits on left side, and underneath until i saw the LIDAR unit. Neato Robotics has been smart enough to use same length of most screws on the unit, so its fairly easy to dismantle and put back to together. You have to use a philips screw driver, and I recommend you have some knowledge about dismantling stuff, or ask someone to help you keep track of all the screws and where they belonged before you start.
What I noticed, which also some forums stated, is that the LIDAR stopped rotating. The LIDAR for your info is the unit that reads the room setup before starting to clean. You can see it by looking into that opening on the back top of the Neato, see picture below.
Some smart guys figured out that the LIDAR(Laser Radar) had issues, and to order one of those new. But a whole LIDAR set is about 150 USD so why not order a new Neator with warranty instead then.
Then I found a post that suggested to maybe only order the motor. When you dismantle the unit, and find the LIDAR, you find a small motor attached to it with a "rubber band". So I tried that first, ordered it off ebay for 15USD. And to my surprise it worked! So instead of ordering a new LIDAR unit or a new Neato, the motor replacment worked for me.
I bought my motor from ebay user roomba_parts_1946. But the user only had a few units, so not sure if the user will get more spare parts, or hopefully you will find another sells of these motors.
Good Luck!
