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Problem
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So out of the blue, my iPhone 5s with version release 9.2.1, went into "Searching Mode", unable to attach to my provider network (AT&T), which I'm not sure is provider specific(Missing carrier settings or similar).
Wifi was working fine all the time, and not other issues besides the fact that i couldn't call, receive calls, nor send/receive SMS( iMessage still worked).
I called AT&T support, account was fine, not blocked, they tried to send new updates and asked me to do a soft reset etc. Eventually last resort they asked was to do a complete reset of the phone. So I backed it up and went ahead and did full reset, (Erase All Content and Settings). Please ensure you do backup of your phone via iTunes or iCloud before doing any resets.
When the phone came back online and it was time to activate it, I was stuck. I could not get pass the activation screen after choosing Wifi. I tried activating via iTunes but got similar message that the "phone cannot be activated at this time".
One of my colleagues works with mobile support at my company, so she provided me with a new sim card for AT&T and we called in to get it activated, still no luck.
So eventually I googled a bit and was recalled about putting the phone in recovery mode and that worked!
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Solution
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So this is what I did, and its important to do it in these steps. Hopefully you have a backup in iTunes or iCloud before you had the problem, or before you try below.
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Conclusion:
------------------The problem seems to have been a combination of bad sim card, and buggy software, so if you have similar problem, try get the sim card replaced first. A good way to verify it, is if you cannot see the ICCID field under Settings/General/About, then the sim card probably bad, corrosion or just worn out.
Problem
--------------
So out of the blue, my iPhone 5s with version release 9.2.1, went into "Searching Mode", unable to attach to my provider network (AT&T), which I'm not sure is provider specific(Missing carrier settings or similar).
Wifi was working fine all the time, and not other issues besides the fact that i couldn't call, receive calls, nor send/receive SMS( iMessage still worked).
I called AT&T support, account was fine, not blocked, they tried to send new updates and asked me to do a soft reset etc. Eventually last resort they asked was to do a complete reset of the phone. So I backed it up and went ahead and did full reset, (Erase All Content and Settings). Please ensure you do backup of your phone via iTunes or iCloud before doing any resets.
When the phone came back online and it was time to activate it, I was stuck. I could not get pass the activation screen after choosing Wifi. I tried activating via iTunes but got similar message that the "phone cannot be activated at this time".
One of my colleagues works with mobile support at my company, so she provided me with a new sim card for AT&T and we called in to get it activated, still no luck.
So eventually I googled a bit and was recalled about putting the phone in recovery mode and that worked!
--------------
Solution
--------------
So this is what I did, and its important to do it in these steps. Hopefully you have a backup in iTunes or iCloud before you had the problem, or before you try below.
- Turn off phone.
- plug in lighting cable into Phone, without plugging in USB port into computer.
- Open iTunes on your computer (download from www.itunes.com, about 60mb).
- Hold down "home" button(the button on the front. The button on the top is known as power button)
- While holding down the home button, insert the USB cable into the computer
- Wait for iTunes to discover the phone and suggest recovery mode, then you can release Home button.
- Follow on-screen instructions and install a new fresh image/software.
- After that you can choose to restore from your local backup via iTunes or via iCloud.
- Now, I still had problem with phone not connected to the Cell network, instead of Searching mode, i had "No Service", i made a call to AT&T support again, read the ICCID nr under /Settings/General/About, and they were able to enable the new Sim Card.
------------------
Conclusion:
------------------The problem seems to have been a combination of bad sim card, and buggy software, so if you have similar problem, try get the sim card replaced first. A good way to verify it, is if you cannot see the ICCID field under Settings/General/About, then the sim card probably bad, corrosion or just worn out.
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